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Why is the top of the showerhead not chrome?

The top of the AquaRain showerhead should match the finish of the rest of your shower system (chrome or brushed-nickel). Sometimes the top of the showerhead comes with a protective film you can peel off to reveal the true finish.

Can the body jets be turned off?

The body jets can be turned on and off. However, the body sprays cannot be individually operated, all three must either be on or off.