Submit a warranty claim
Manufacturer’s Limited Warranty PULSE Shower Spas, Inc. warrants that all ShowerSpas are free from defect in workmanship and/or materials for a period of three years from the date of purchase. This warranty extends to the original purchaser only and is non-transferable.
This warranty does not cover, and PULSE ShowerSpas will not pay for any conditions, malfunctions or damages resulting from (1) normal wear and tear, improper installation (whether performed by a contractor, a service company or the consumer), improper maintenance, misuse, abuse, negligence, accident or alteration; (2) the use of abrasive, caustic or “no-rinse” cleaning agents; (3) the use of the product in any manner contrary to the product instruction; (4) any condition in the home such as excessive water pressure or corrosion.
Should any ShowerSpa be determined by PULSE ShowerSpas, Inc. to be defective in normal residential use, at the option of PULSE ShowerSpas, Inc., such product shall either be replaced or repaired and returned to the customer free of defects. The consumer shall give notice of any defects to PULSE ShowerSpas, Inc. within thirty days of discovery of such defect.
PULSE ShowerSpas, Inc. is not responsible for any labor charges, removal charges, installation or other consequential costs. In no event shall the liability of PULSE ShowerSpas, Inc. exceed the purchase price of the ShowerSpa.
Some states/provinces do not allow limitations of how long an implied warranty lasts or the exclusion or limitation of such damages, so these limitations and exclusions may not apply to you. This warranty gives the consumer specific legal rights. You may also have other rights that vary by state/province.
Follow manufacturers recommended installation. Use caution with children under ten years of age. Do not use ShowerSpa as a support device. Do not use harsh chemicals or abrasives when cleaning. Turn water supply off when servicing your ShowerSpa. Proof of purchase (original sales receipt) must be provided to PULSE ShowerSpas, Inc. with all warranty claims.